Vacant job

We are now looking for a service-oriented Onsite Technician to join our team in Linköping. In this role, you will play a key position in ensuring a stable, secure, and well-functioning IT environment for the business – directly with end-users.

The position requires physical presence on-site and is suitable for those who enjoy being close to users, like problem-solving, and want to work in an environment where quality, security, and service are in focus. 

As a consultant at Eccera, you will have a secure employment and gain valuable work experience on assignments with our clients. Your consulting manager will support you in your development, continuously providing you with new experiences and knowledge. An excellent opportunity to advance your career.
 

About the role 
As an Onsite Technician, you will be responsible for the daily IT delivery on-site – everything from user support and client management to conference rooms and shared spaces. You are often the one who solves problems when remote support is not sufficient, and you become an important face for IT within the organization.

You will be part of the Onsite Support team that handles incidents, service requests, and information dissemination to users. The role involves close collaboration with both IT colleagues and the business. 
 

Your tasks

• Onsite support to users where remote support is not sufficient 
• Installation and delivery of computers, phones, and other IT hardware 
• Responsibility for inventory management of client equipment 
• Support for printers, conference rooms, and shared spaces 
• Handling of VIP cases 
• Documentation in the ticketing system and knowledge database 
• Systematic troubleshooting 
• Support for colleagues during operational disruptions and security incidents 
• Contribute to high quality in the local onsite delivery 

Your profile

• Relevant experience in IT support / onsite support 
• A strong interest in technology and a passion for helping others 
• Service-oriented, structured, and solution-focused 
• Thrives in an environment where priorities can change quickly 
• Works independently but is also a team player 
• Eager to contribute improvement suggestions and more efficient working methods 
• Communicates fluently in Swedish and English, both spoken and written 
   

Meritorious 

• Experience from larger organizations with complex IT environments 
• Experience in security-sensitive operations 
• Documentation experience in ITSM systems 

What we offer
At Eccera, you will receive the tools you need to achieve your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees' continuous development. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills to the right assignments as you advance.